Contact Us
Whether you have a question about one of our reviews, want to flag an inaccuracy, or need to reach the editorial team for another reason, this page explains how to get in touch and what happens when you do.
BTC Casinos is an independent comparison and review site covering crypto casinos for US players. We research and rank sites on factors including supported coins, payout speed, licensing, game selection, bonuses, and anonymity. Our content is written by a small editorial team — no bots, no mass-produced copy — and we take accuracy seriously.
A note on our independence: BTC Casinos may earn commission when a reader signs up with a casino we recommend. That relationship is disclosed on every relevant page, and it does not influence our editorial ratings. If you believe something we've published is wrong or misleading, we want to know.
How to Reach Us
The best way to contact us is by email. Our editorial team monitors incoming messages and aims to respond within two to three business days. Response times may be longer around weekends and holidays.
General enquiries and editorial questions:
Send a message to the address listed in the site footer. Include as much detail as you can — which page the question relates to, what you found, and what you believe should be different. That makes it easier to investigate and respond usefully.
We read every message, but we cannot guarantee a reply to every one — particularly to unsolicited partnership or advertising requests.
What We Can and Cannot Help With
We are a review and comparison site, not a casino operator. That distinction matters for what kinds of questions we can actually answer.
- We can help with: questions about our methodology, factual errors in our content, responsible gambling signposting, general questions about how crypto casinos work for US players, and media or editorial enquiries.
- We cannot help with: account issues at individual casinos, disputed withdrawals, bonus disputes, or technical problems with any casino platform. For those, you need to contact the casino directly.
If you are experiencing a problem with a casino we have reviewed, the fastest route is through that casino's own support — most of the sites we cover offer live chat around the clock. Our reviews note the support options each operator provides.
Responsible Gambling
If gambling has stopped being enjoyable and is causing you stress, financial pressure, or affecting your relationships, please reach out for support. The National Problem Gambling Helpline is available 24 hours a day at 1-800-GAMBLER (1-800-426-2537). It is free, confidential, and staffed by trained counselors.
You can also read our responsible gambling guidance, which covers the tools available, how to set limits, and where to find additional support. Please note that offshore crypto casinos may not provide the same self-exclusion tools or player protections available through state-regulated operators.
Gambling involves real risk of financial loss. Crypto gambling adds an additional layer of price volatility — the value of any cryptocurrency you deposit or withdraw can change significantly between transactions. Neither the casinos we review nor this site can guarantee any outcome.
This site is intended for adults aged 18 or older, or 21 or older where that is the applicable minimum under your state's rules. If you are unsure of the minimum age in your state, check your state's gaming laws before playing.
About Our Editorial Team
Our reviews are written and maintained by Quinn Fleming and the BTC Casinos editorial team. We research each site's licensing status, supported cryptocurrencies, bonus terms, game library, withdrawal process, and player verification requirements. We do not invent figures, fabricate test results, or reproduce operator marketing copy.
To learn more about how we work and how we score the sites we cover, visit our About Us page. For the rules that govern how we present information and what we accept from operators, our Terms and Conditions set out the detail.
Partnership and Media Enquiries
If you represent a crypto casino and would like to discuss how your site is covered, or if you are a journalist or researcher with an editorial question, email us using the address in the site footer. Please include your name, organization, and the nature of your enquiry. We do not accept payment for editorial ratings or ranking positions.
Operators should be aware that we review sites based on our own research and the experience they offer players — not on commercial arrangements. Our scores reflect our honest assessment and can change if a site's standards change.